Daniel Wojtasiewicz

 

 

Professional Profile

 

Versatile 15-year technical background progressing through roles in database development and administration, application support, web development and user support.  Developed and maintained call center databases, customer-requested reports and integrated supporting technology for absolute efficiency and data integrity. Contributed to a wide array of technical teams providing on-site and remote end-user problem resolution, equipment testing and development, billing and client services. Key capabilities include production support, help desk/customer support and systems integrations.

 

 

Kenexa Prove It! Skills Tests: (Scores nearly 30% above global averages)

2010 Excel - 89%   ~   2010 Access - 97%   ~   2003 Excel – 87%   ~   2003 Access – 100%

 

Technical Skills

 

 

Æ      OPERATING SYSTEMS: Windows, UNIX             

Æ      DATABASE MANAGEMENT: MS Access, SQL Server, Oracle             

Æ      LANGUAGES: Visual Basic.net, HTML, ASP, VBA             

Æ      BUSINESS SOLUTIONS SOFTWARE & SYSTEMS: Excel Essbase, Remedy, Aspect Workforce Mgmt., Kronos Workforce Mgmt., AS/400 Query, Brio Query/Scripting, Avaya, KANA, Desktop Mailer, NetMeeting, TCP/IP, Share Point, AS400                           

 

 

Professional Experience

 

CoreLogic Tax Service; Rochester, NY                                                                                                 

Data Quality Analyst                            February to April 2013

Hired to review, analyze, and ensure data quality loaded into database systems, as well as provide production job support from a quality perspective. Role demanded understanding of CoreLogic's business rules, data formats, metrics, and audit procedures.

·         Utilized SharePoint to contact tax collectors to perform validation of tax amounts due, including bill numbers, delinquent and lien amounts, and interest. Documented contact results.

·         Used AS400 system to obtain information about agencies (towns, cities, counties), including last day to pay taxes without interest or penalty. Also obtained tax amount due information; entered for reporting purposes.

·         Completed process for receiving tax files, submitting the file for processing through third-party partner organization.

·         Performed administrative tasks, including bill printing, matching, packaging, and mailing to customers (banks, mortgage companies, lending institutions, etc).

·         Imported data into Access database from various formats (i.e., Excel); converted to fixed width text and exported to a text file for entry into the AS400 system for reporting purposes.

 

Employment Gap Statement (2010 to 2013): The majority of my professional experience has included technology-based roles in multimillion dollar corporations with a global presence. Like many displaced professionals, I have maintained part-time or non-professional employment far removed from my desired position. These roles neither reflect my potential nor display my professional value, so I have omitted them from this document. Details available upon request.

 

Daniel Wojtasiewicz

 

 

 

Staples North American Distribution Contract Division; Rochester, NY

Reporting Analyst                            2006 to 2010

·         Developed/maintained Call Center database for three call centers gathering information from various system sources, including Click 2 Coach QA, Avaya, KANA, and AS/400 order entry.

·         Collaborated with team to implement Employee Tracking CCET database, which accessed information from SQL Server and Aspect Workforce Management application used by Workforce Planning Group. Added ad hoc reporting capabilities using use specific date ranges.

·         Developed and maintained a series of databases—call tracking, main, and back-end—and built-in reporting tools for Associate Help Desk team. Streamlined process by placing data on SQL Server, allowing direct input by reps, real-time review by management, and elimination of processing connectivity challenges.

·         Maintained Kronos Workforce Management System information: time and attendance, scheduling, absence management and payroll. Worked with the Workforce Planning Group to ensure data consistency between Aspect Workforce Management system and Kronos. 

·         Developed and maintained Access attendance database; reported associate absence/time off data to managers and Workforce Planning group on a daily basis.

·         Assisted fellow analysts with troubleshooting of CCET and AHD databases and Kronos issues.

 

Xerox Corporation, Rochester, NY  (Employee 1995 to 2002 / Contractor 2003 to 2006)

(Superior Staffing Contract) Senior Systems Key Operator              2004 to 2006

·         Performed printer machine testing and documented results for review by software developer.

~        Streamlined test suites to improve operator efficiency and data integrity.

·         Created Access database enabling volume reporting and data accuracy on tested machines.

 

(Ciber, Inc. Consultant) Tier III Support - Managed Services              2003 to 2004

·         Assisted Xerox Capital Services in correcting/updating copier service billings.

·         Reviewed historical troubleshooting data; advised users on corrective billing action, resulting in improved problem resolution and greater consistency in actions of 200 users accessing program.

 

Systems Analyst, Production Support Group                            1995 to 2002

·         Participated as member of 10-person production support group responsible for end-user problem resolution within multiple internal departments.

·         Developed/enhanced solutions for reoccurring customer issues using VBA and ASP. Transformed Excel spreadsheet into an Access/SQL server database, thus enabling users to solve problems based on experience of others and generate concise reports for management.

·         Assisted end-users with resolving TCP/IP issues as needed to ensure Network connectivity.

·         Improved adherence to state-by-state property tax laws, and reduced penalties associated with discrepancies by developing database process to work in conjunction with new system.

·         Utilizing UNIX scripts, automated process that performed daily data loads for Survey Surfer, thus providing up-to-date information to Customer Service groups.

·         Served as a liaison between customer and data source for Essbase application, which tracked parts expenditure comparisons.

 

Professional Training

 

~  DP2’s 40-week program (included COBOL and RPGIII)

~  Oracle              ~  Microsoft Access               ~  ASP               ~  AS/400 Query